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Frequently Asked Questions

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At Osudh.com, we are dedicated to providing a seamless shopping experience to all our customers. To help guide you through your online shopping with us, we have compiled a list of frequently asked questions and provided answers below. If you don’t find your question, you are always welcome to contact us and we will get back to you as soon as possible.

[martfury_empty_space height=”70″][martfury_faqs title=”ABOUT US” faqs=”%5B%7B%22title%22%3A%22Can%20I%20know%20whether%20your%20Pharmacy%20is%20licensed%3F%22%2C%22desc%22%3A%22Certainly%2C%20we%20are%20a%20licensed%20Information%20Technology%20based%20Private%20Limited%20Company%20with%20registered%20online%20platform%20offering%20prescription%20medications%20online.%20Our%20licence%20number%3A%200628889.%22%7D%2C%7B%22title%22%3A%22What%20are%20your%20hours%20of%20operation%3F%22%2C%22desc%22%3A%22Our%20website%20is%20open%2024%20hours%20a%20day%2C%207%20days%20a%20week.%20Call%20Centre%20support%20is%20available%20from%20Saturday%20to%20Thursday%2C%2010%3A00%20am%20to%2009%3A00%20pm%20BST.%22%7D%2C%7B%22title%22%3A%22What%20is%20your%20office%20address%20and%20phone%20number%3F%22%2C%22desc%22%3A%22Our%20office%20address%3A%5CnHouse%201%2F3%2C%20Asad%20Avenue%2C%20Mohammadpur%2C%20Dhaka-1207%2C%20Bangladesh%5CnOur%20telephone%20number%3A%20%2B8801644-662260%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20contact%20Pharmacists%20at%20Osudh.com%20%3F%22%2C%22desc%22%3A%22To%20contact%20our%20pharmacists%20online%2C%20you%20can%20send%20your%20questions%20by%20using%20either%20%E2%80%9CAsk%20Our%20Pharmacist%20Your%20Questions%E2%80%9D%20option%20available%20in%20all%20the%20drug%20information%20pages%20or%20by%20completing%20the%20form%20in%20the%20Contact%20Us%20section%20where%20%E2%80%9CAsk%20Our%20Pharmacist%20Your%20Questions%E2%80%9D%20should%20be%20selected.%20It%E2%80%99s%20a%20free%20service!%22%7D%2C%7B%22title%22%3A%22How%20can%20I%20save%20more%20at%20Osudh.com%20%3F%22%2C%22desc%22%3A%22At%20Netmeds.com%2C%20you%20have%20quite%20a%20few%20avenues%20to%20save%20on%20your%20purchases%20of%20any%20products%3A%5Cn%5CnRewards%20for%20You!%20Netmeds%20has%20a%20Reward%20Points%20Programme%20by%20which%20you%20automatically%20score%20points%20on%20any%20of%20your%20purchases.%20Once%20you%20have%20received%20enough%20points%2C%20you%20can%20convert%20those%20points%20into%20earnings%20and%20redeem%20it%20on%20your%20future%20orders.%20You%20get%20to%20see%20more%20savings%20when%20you%20shop%20regularly%20for%20all%20your%20health%20products%20at%20our%20one-stop%20pharma.%20To%20know%20more%20about%20our%20Reward%20Points%20program%2C%20click%20here.%5Cn%5CnPrices%20Slashed%20for%20Your%20Referrals!%20Osudh.com%20is%20pleased%20to%20offer%20you%20Tk.%20100%20OFF%20your%20order%20when%20you%20refer%20your%20family%20and%20friends%20to%20us.%20You%20can%20learn%20more%20about%20our%20Refer%20%26%20Earn%20programme%20here.%22%7D%2C%7B%22title%22%3A%22What%20are%20Osudh.com’s%20Privacy%20and%20Security%20Policies%3F%22%2C%22desc%22%3A%22At%20Osudh.com%2C%20your%20privacy%20and%20security%20are%20extremely%20important%20to%20us.%20We%20are%20committed%20to%20protecting%20the%20confidentiality%20of%20your%20personal%20information%20(your%20name%2C%20address%2C%20email%20address%20or%20credit%20card%20information)%20and%20we%20never%20share%20them%20with%20any%20other%20person%20or%20company.%20It%20is%20used%20solely%20by%20our%20authorized%20personnel%20to%20process%20your%20order.%5Cn%5CnPlease%20note%20that%20all%20information%20provided%20to%20us%20is%20subject%20to%20doctor%E2%80%93patient%20privilege%20laws.%20Being%20compliant%20with%20PCI%20DSS%20Level%203%2C%20we%20use%20the%20latest%20electronic%20security%20measures%20and%20our%20servers%20are%20protected%20by%20secure%20firewalls%20to%20prevent%20unauthorized%20access%20to%20your%20personal%20data.%22%7D%5D”][martfury_empty_space height=”30″]
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[martfury_empty_space height=”75″][martfury_faqs title=”PRODUCTS & PRICING” faqs=”%5B%7B%22title%22%3A%22How%20are%20you%20sourcing%20your%20products%3F%22%2C%22desc%22%3A%22We%20have%20deals%20with%20whole-sellers%2C%20manufacturers%20and%20importers.%20We%20only%20sell%20authentic%20products.%22%7D%2C%7B%22title%22%3A%22What%20about%20quality%3F%22%2C%22desc%22%3A%22We%20try%20our%20best%20to%20source%20the%20best%20quality%20items%20for%20you%20but%20if%20you%20are%20dissatisfied%2C%20you%20can%20always%20send%20them%20back%20with%20the%20delivery%20person.%20If%20you%20forget%20to%20do%20that%2C%20you%20can%20call%20us%20within%203%20days%20and%20we%20will%20replace%20the%20item%20for%20free.%22%7D%2C%7B%22title%22%3A%22What%20about%20the%20prices%3F%22%2C%22desc%22%3A%22Our%20prices%20are%20our%20own%20but%20we%20try%20our%20best%20to%20offer%20them%20to%20you%20at%20or%20below%20market%20prices.%20Our%20prices%20are%20the%20same%20as%20the%20local%20market%20and%20we%20are%20working%20hard%20to%20get%20them%20even%20lower!%20If%20you%20feel%20that%20any%20product%20is%20priced%20unfairly%2C%20please%20let%20us%20know.%22%7D%2C%7B%22title%22%3A%22Why%20should%20we%20buy%20from%20you%20when%20I%20have%20a%20store%20nearby%3F%22%2C%22desc%22%3A%22A.%20Well%2C%20that%20is%20up%20to%20you%20but%20you%20can%20also%20be%20a%20couch%20potato%20like%20our%20founders%20and%20have%20your%20items%20delivered%20to%20your%20house%20for%20free.%20Our%20prices%20are%20sometimes%20lower%20than%20that%20of%20major%20superstores%20in%20the%20city.%20We%20also%20carry%20a%20larger%20variety%20than%20the%20average%20corner-store.%20So%2C%20there%20is%20really%20no%20reason%20to%20not%20buy%20from%20us.%22%7D%2C%7B%22title%22%3A%22What%20if%20the%20item%20is%20out%20of%20stock%3F%22%2C%22desc%22%3A%22A.%20We%20hold%20our%20own%20inventory%20in%209%20of%20our%20warehouses%20%2C%20so%20we%20rarely%20run%20of%20out%20stock.%20However%2C%20we%20will%20try%20our%20best%20to%20source%20what%20you%20need.%20If%20we%20cannot%20find%20it%2C%20we%20will%20sms%2Fcall%20you%20and%20let%20you%20know%20what%20substitutes%20are%20available.%22%7D%2C%7B%22title%22%3A%22I%20can%E2%80%99t%20find%20the%20product%20I%20am%20looking%20for.%20What%20do%20I%20do%3F%22%2C%22desc%22%3A%22We%20are%20always%20open%20to%20new%20suggestions%20and%20will%20add%20an%20item%20to%20our%20inventory%20just%20for%20you.%20There%20is%20a%20%5C%22Medicine%20Request%5C%22%20feature%20that%20you%20can%20use%20to%20inform%20us%20your%20requirement.%20You%20can%20also%20call%20%20%2B88%2001644-662260%20or%20mail%20us%20at%20support%40osudh.com%20to%20add%20an%20item%20to%20our%20inventory.%22%7D%5D”][martfury_empty_space height=”30″]
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