Frequently Asked Questions

At Osudh.com, we are dedicated to providing a seamless shopping experience to all our customers. To help guide you through your online shopping with us, we have compiled a list of frequently asked questions and provided answers below. If you don’t find your question, you are always welcome to contact us and we will get back to you as soon as possible.

ABOUT US

Can I know whether your Pharmacy is licensed?

Certainly, we are a licensed Information Technology based Private Limited Company with registered online platform offering prescription medications online. Our licence number: 0628889.

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Saturday to Thursday, 10:00 am to 09:00 pm BST.

What is your office address and phone number?

Our office address: House 1/3, Asad Avenue, Mohammadpur, Dhaka-1207, Bangladesh Our telephone number: +8801644-662260

How do I contact Pharmacists at Osudh.com ?

To contact our pharmacists online, you can send your questions by using either “Ask Our Pharmacist Your Questions” option available in all the drug information pages or by completing the form in the Contact Us section where “Ask Our Pharmacist Your Questions” should be selected. It’s a free service!

How can I save more at Osudh.com ?

At Netmeds.com, you have quite a few avenues to save on your purchases of any products: Rewards for You! Netmeds has a Reward Points Programme by which you automatically score points on any of your purchases. Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at our one-stop pharma. To know more about our Reward Points program, click here. Prices Slashed for Your Referrals! Osudh.com is pleased to offer you Tk. 100 OFF your order when you refer your family and friends to us. You can learn more about our Refer & Earn programme here.

What are Osudh.com's Privacy and Security Policies?

At Osudh.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorized personnel to process your order. Please note that all information provided to us is subject to doctor–patient privilege laws. Being compliant with PCI DSS Level 3, we use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorized access to your personal data.

DELIVERY

How does the site work?

You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time – and voila, you are done. A Osudh.com representative will then deliver your order right to your home or office.

How long do the deliveries take?

We are serving with 2 Hours Delivery Service to Azimpur, Badda, Banani, Banasree, Baridhara, Bashundhara RA, Cantonment, DOHS Banani, DOHS Baridhara, DOHS Mohakhali, Dhaka University, Dhanmondi, Eskaton, Farmgate, Gulshan, Kakrail, Kalabagan, Khilgaon, Mirpur, Mohakhali, Moghbazaar, Mohammadpur, Motijheel, Niketon, Nikunja, Pallabi, Paltan, Ramna, Rampura, Tejgaon, Uttara, DOHS Mirpur, Adabor, Shaymoli, Paikpara, Malibag, Gabtoli, Kallyanpur, Agargaon, Wari, Pink City, Uttar Khan, Dakshin Khan. For the rest of the Dhaka city we are currently delivering within 4-7 hours timeframe. You can also specify a convenient time and we will send the products during that time.

What are your delivery hours?

We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.

How do I know when my order is here?

A Osudh.com representative will call you as soon as they are at your house to let you know about your delivery.

Do you serve my area?

We are currently serving all of Dhaka city, except certain parts of Old town.

What happens during a hartal?

We work during hartals. That’s how dedicated we are.

How do you deliver?

We use our own fleet to deliver. Our goal is to deliver the products to your place on time.

Should I tip the delivery representative?

Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

PRODUCTS & PRICING

How are you sourcing your products?

We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

What about quality?

We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

What about the prices?

Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

Why should we buy from you when I have a store nearby?

A. Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.

What if the item is out of stock?

A. We hold our own inventory in 9 of our warehouses , so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will sms/call you and let you know what substitutes are available.

I can’t find the product I am looking for. What do I do?

We are always open to new suggestions and will add an item to our inventory just for you. There is a "Medicine Request" feature that you can use to inform us your requirement. You can also call +88 01644-662260 or mail us at support@osudh.com to add an item to our inventory.
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